Engage in real-time conversations with support agents to quickly resolve issues without waiting for email responses.
Communicate privately with internal team members to coordinate support activities and share ticket-related information securely.
View previous chat conversations for reference and track the communication timeline with support agents.
Allow customers to leave messages when no agents are available, ensuring no query is missed.
Configure chat preferences such as sound alerts, availability status, and display options to match your workflow.
Learn how to properly end a chat session and save conversation transcripts for record keeping and future reference.