Learn how to view all your tickets, including open, pending, and resolved cases, from the ticket dashboard.
How to add new details, attach files, or clarify information in an existing ticket for better resolution.
Instructions for closing a resolved ticket to keep your ticket list clean and organized.
Guide to reopening a previously closed ticket if the issue persists or requires further assistance from support.
How to upload relevant files or screenshots to help support staff better understand your request.
Guide on how tickets are assigned to specific agents for handling and how you can view assigned staff.